Your pet is very important to us, here at PAWZ FURST Grooming. We would like to assure you that every effort will be made to make your pets grooming experience, as safe and pleasant as possible.

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Upon Arrival:
Safety comes first for everyone during the grooming process, people as well as pets. All pets must arrive on collar and leash. We will not take responsibility of a pet taking off when entering or exiting the owner’s vehicle. Or coming or leaving the property.  Even if your dog listens well off leash, our street can be busy at times, and we don’t want to see any accidents happen.  There may be another dog inside when you enter and even though your dog may love everybody, the dog inside might not.  We recommend not using a retractable leash but if that is all you have, please keep it locked in a shorter length.
 

Poop and Pee Business:
Please make sure your dog has done his or her business before coming in. If your dog leaves a gift in the yard, we ask that you please pick it up and dispose of it in the garbage can.  Forgot a bag? No worries, it happens, just ask for a bag and one will be provided for you. We also ask that you keep your male dogs from peeing on the walls inside the establishment.  When a dog poops on the table, I must stop what I’m doing to clean and sanitize the affected area. The pet usually feels more comfortable being walked by their owner, and will relieve themselves quicker prior to their appointment.  We want your dog to feel comfortable for the groom.

 

Owners Staying:
Pet owners are not allowed to be in the grooming or bathing room to help. Pets who see their parents while being groomed can become too excited and could cause injury to themselves or the groomer, therefore we prefer to not have owners wait inside or to show up before a scheduled pick-up time. Sometimes the groomer may call you if your assistance is needed in order to help keep your pet and the groomer safe, this will only be on a case to case basis.

Health and Medical:
Occasionally grooming can expose a hidden medical problem or an aggravated current issue. This can occur during or after grooming. All medical expenses for Veterinary care, due to these problems, will be covered by the animal’s owner.

Allergic Reactions:
We take great care in selecting the best products for your pet’s skin and coat condition. We stay away from strong fragrance products as they tend to cause reactions, but reactions can still happen.
If your dog has a reaction to a grooming product, please make us aware within 24hrs of your dog receiving the grooming service. All medical expenses for Veterinary care, due to the reaction will be covered by the dog’s owner upon reading and understanding this policy.

 

Accidents:
Although we try our very hardest to not have accidents, they do happen rarely. There is always some risk when working with pets. Some grooming equipment is sharp. We do use extreme caution and care in all situations, possible problems can occur, including cuts, nicks, scratches, quick of nail being cut, etc. In most cases this will happen when a pet is wiggling, squirming or moving around excessively. Your pet’s safety and comfort is number one. In the event of an unfortunate accident occurring, you, as the owner, will be notified as soon as possible. If we feel it is serious and the pet’s owner is not on site, we will seek immediate Veterinary care for your dog.

Parasites: Fleas, Ticks, Lice Skunk:
PAWZ FURST Grooming strives to be a parasite free facility. If your pet has any parasites, we recommend that you take them to a veterinarian prior to your pet’s grooming.  If we find a parasite on your fur-baby mid grooming, we will stop immediately, you will be contacted to collect your pet, immediately. The full groom charge could possibly still be charged, this would depend on the particular situation. We encourage you to rebook the grooming, once your pet’s parasites are resolved. A $50 disinfecting fee will be applicable. Please refrain from bring your fur baby if a recent skunk encounter has happened, due to being a home business, we are unable accepting skunked dogs.

Professional Bath:
All pets being groomed must be bathed here at Pawz Furst Grooming, there is no “discount” for dogs bathed at home before their groom.  A professional bath, brush and blow out is included with every grooming appointment.  This produces a much nicer quality coat that we require for our equipment and to create the best possible grooming results.

Dangerous and\or Aggressive animals- Refusal of Services:
At Pawz FURST Grooming we reserve the right to refuse any services at any time. In the event that your fur-baby becomes too stressed, aggressive or dangerous to groom. We have the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during or after grooming and the client will be charged a grooming fee (for everything that was done up until the point of refusal).

Muzzles:
Muzzling does not harm your pet and it protects both the pet and the groomer. In some cases, muzzling may even calm a stressed dog, allowing the grooming process to continue. If the pet is still acting in a way that is dangerous, PAWZ FURST Grooming has the right to stop grooming services at any point and a service fee will be charged. We DO NOT muzzle your dog unless necessary, we use this method as a last resort. We will try every calming method before resorting to this policy.
 

Punctuality:
We are a small shop with one on one grooming. We must keep everything flowing at a pace so that we are able to serve you, your pets and other clients efficiently. We are on a tight schedule, so if you’re late dropping off that makes our timing is off, or if you show up early to pick up this can also make our pace slow as this disrupts your pet, and this trickles down throughout the rest of the day.  We ask that you please try to be as punctual as possible, please do not show up earlier than 5 minutes before your scheduled drop off.  If you are more than 15 minutes late for, drop off, we may not be able to take you that day and you will need to reschedule.
*NOTE:  Being punctual for picking up your pet helps us greatly.  Most dogs know when they are done and are ready to go home and they can become impatient. Their noisy behaviour can cause stress to the other dogs, and we may also need their space for dogs coming in later that day.  We ask that you please do not upset your dog by coming early, if you arrive while they are being worked on, they start to squirm and are at a higher risk of getting nicked.  Other dogs will even attempt to jump off the table to get to their owner.  So please do not arrive early.

Grooming Service Interruptions:
For safety of the pet being groomed, as well as the professional dog groomer, it is asked that you do not interrupt the groomer during the grooming. If you arrive to pick up your pet and the grooming process is still happening, please DO NOT talk to your pet or allow them to see you. Please wait in your vehicle or outside for a few minutes until the grooming process is completed.  Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue use of grooming equipment on. If you insist on talking to your pet or the groomer, we reserve the right to end the grooming session. Even if the grooming process is incomplete. Note: full grooming fee will be charged.
 

Matted Coats:
Pets with severely matted coats require extra grooming attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasite infestations, discomfort, blood circulation issues and etc. PAWZ FURST Grooming will not cause serious or undue stress to your pet by de-matting them. Mats can be very difficult and painful to remove, this may require your pets coat to be shaved. Removing heavily matted coats can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After, effects of mat removal process can include itchiness, skin redness, bruising, self-inflicted irritations or abrasions in some cases failure of the hair to grow and pet may exhibit some brief behavioral changes. Prevention is the best defense, by scheduling regular grooming appointments, every 4-6 weeks will help in achieving this. If your pet needs to be shaved to remove matting, by reading this and booking your appointment, you are acknowledging that you agree to the procedure and all risks involved.
* There will be additional charge for this process. It is time consuming amongst extra wear and tear on equipment.

Cancellations | No shows:
We require 48 hours notice for cancellations, anything less than this will result in a late cancellation fee of 50% of the grooming fee the first time, and 100% the next time. No show fees, will be required to be paid before you can rebook. After three No shows within a one year span, or after multiple cancellations, you will not be rescheduled. We reserve the right to refuse service to anyone.

Payment:
Payment for your grooming services will be required in full, at time of pick up. We accept cash, debit, credit. 
Satisfaction:
Your satisfaction is important to us here at PAWZ FURST Grooming. If you are unhappy for any reason and would like something adjusted, we are happy to make any adjustments when you pick-up your pet from their appointment. However, once you take your pet home from the grooming visit, any return visits will be treated as a new appointment and you will be charged a grooming fee, determined by the adjustment of the grooming service.
 

Vaccine Requirements:

Knowing Your fur-baby's history and information is important to us.  Please let us know if your dog has any allergies, intolerances, sensitivities, illnesses, physical conditions and or physical limitations.  At Pawz Furst we work hard to accommodate the needs of each individual dog and their needs.  There are no cookie cutter standards for dealing with our favorite four-legged friends. We strive to provide a calm relaxing one-on-one session.  Puppies must have all puppy vaccines before being booked for grooming. We do require a minimum of all dogs having their rabies vaccine. This is a safety measure for the staff and other clients. We do highly recommend your dogs being fully vaccinated..  If your dog is not feeling well ( e.g., vomiting, diarrhea, etc.) Pawz Furst reserves the right to refuse service until a ;later time when your dog is recovered. Please call and reschedule, as this may affect the other dogs that come to the shop.  We will be happy to reschedule your appointment, we are here for all dog's help first. 

Time Policy:
PAWZ FURST Grooming reserves the right to take the required time needed to groom each pet on a realistic time schedule and we will arrange appropriate pick-up time with the owner individually on a case-to-case basis at the time of drop-off, when we can see and feel the condition of the pet’s coat.

* The time it takes for a grooming appointment varies. That vary is due to the condition of the pet’s coat, the type of grooming cut you would like and the other appointments that are scheduled that day. At drop-off times will be discussed.

Personal Property:
PAWZ FURST Grooming is not responsible for any lost or stolen items of your pets while they are at our facility.

Photographs:
This policy authorizes Pawz FURST Grooming to take photos of your pet for client file and company website, Facebook and Instagram pages. All photos that are taken are property of PAWZ FURST Grooming.

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We believe in humanity over vanity with each and every pet client we serve, we look forward to being your groomer!